Refund policy

Return Policy

We offer a 7-day return policy with 60% refund from the date you receive your order.

To be eligible for a return, the item must be unused, in original condition, and in its original packaging, with proof of purchase.

To request a return, contact us at kokonaturalpro@gmail.com. Returns must be approved before sending the item. Unapproved returns will not be accepted.

Damaged or Incorrect Items

Please check your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items

We do not accept returns on:

• Personal care and beauty products

• Sale items or gift cards

• Custom or personalized items

• Hazardous or flammable materials

Exchanges

To exchange an item, return the original product first. Once approved, place a new order.

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method within 10 business days.
If you haven’t received your refund after 15 business days, contact us at kokonaturalpro@gmail.com.